Hemenway Agency
Effective Date: November 6, 2026
1. Introduction
Hemenway Agency ("Hemenway Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we may collect, use, share, and protect information when you visit this website, contact us, or communicate with us by phone, text, email, or chat.
This website is operated by Hemenway Agency, a life insurance agency. Visiting or browsing this website alone does not create consent to receive text messages and does not create an insurance application, quote, policy, or coverage.
2. What Information We Collect
Information you may give us directly
If you choose to contact us or communicate with us, you may voluntarily provide information such as:
• Name
• Email address
• Phone number / mobile number
• Mailing or physical address
• General questions, preferences, or other details you choose to share about your inquiry
We do not require you to submit a form on this page to browse the site. If you later interact with a chat or messaging tool on this site, information you voluntarily submit through that tool may be collected and used as described in this Privacy Policy.
Information that may be collected automatically
When you visit this website, standard website technical data may be logged by our website hosting or related technology providers, which can include items such as:
• IP address
• Browser type, device type, and operating system
• Pages viewed, approximate time on site, and referring URL
Cookies and similar technologies
This website and the platforms that host or support it may use cookies or similar technologies that are necessary for the site to function or that may help measure basic site performance. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
3. How We Use Your Information
We may use information you provide or that is collected about your website visit to:
• Respond to inquiries and provide customer support
• Provide life insurance agency assistance you request
• Communicate with you by email, phone, or text when you have consented to that channel
• Operate, maintain, and improve this website
• Protect the security and integrity of our systems and communications
• Comply with applicable legal obligations
4. SMS Opt-In Details and Text Messaging
Hemenway Agency may operate a text messaging program for people who affirmatively opt in.
How you opt in
You may consent to receive text messages from Hemenway Agency only through an affirmative opt-in method we make available, such as the SMS consent controls in our chat widget (when installed) or another clear consent method we present. Visiting this website, browsing pages, or providing a phone number alone does not constitute SMS consent.
Consent is not a condition of purchase, of receiving a quote discussion, or of receiving any service from us.
What you may receive
If you opt in, message types may include informational messages about your inquiry or requested follow-up, appointment or call reminders, customer care replies, and, if you separately opt in to marketing messages, promotional or educational messages related to Hemenway Agency. Exact message content depends on the consent you provide and the program described at the time of opt-in.
Message frequency may vary. Message and data rates may apply.
How to opt out
Text STOP to any message from us at any time to cancel. After you send STOP, we will send one final confirmation that you have been unsubscribed, and you will no longer receive text messages from that messaging program. Text HELP for assistance, or contact us at (480) 375-8820 or [email protected].
Age requirement
You must be at least 18 years old and the account holder or authorized user of the mobile number you provide in order to consent to SMS.
Mobile information and SMS consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opting out of text messages does not automatically change email or phone preferences. Contact us directly to update those preferences.
5. How We Share Information
We may share information only as needed for the following purposes:
Service providers and technology vendors
We may share information with vendors that help us operate our business, such as customer relationship, website, communications, or support platforms, so they can provide services on our behalf.
Life insurance carriers and related service providers
If you ask us for life insurance assistance, we may share information you provide with life insurers, product providers, or other service providers solely as needed to respond to your request and support the services you asked us to help with. That operational sharing for requested insurance assistance is separate from SMS consent.
SMS consent is different
Text messaging originator opt-in data and consent are handled under the required non-sharing statement in Section 4 and are not shared with third parties or affiliates for marketing or promotional purposes.
Legal requirements
We may disclose information when required by law, legal process, or to protect rights, safety, or property.
Business transfers
If we are involved in a merger, acquisition, reorganization, or similar transaction, information may be transferred as part of that transaction, subject to this Privacy Policy and applicable law.
Mobile information and SMS consent are handled as described in Section 4 and are not shared with third parties or affiliates for marketing or promotional purposes, except as permitted there for subcontractors providing support services such as customer service.
6. Data Retention
We retain information only as long as reasonably needed for the purposes described in this Privacy Policy, including responding to inquiries, operating our business, and meeting legal or recordkeeping obligations. Retention periods can vary by record type and legal requirements. When information is no longer needed, we take steps to delete or de-identify it where appropriate.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information we maintain. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live and applicable law, you may be able to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion, subject to legal and recordkeeping limits
• Opt out of marketing emails using available unsubscribe methods
• Opt out of text messages by texting STOP
• Ask us to update phone or other contact preferences
To make a request, contact us at [email protected] or (480) 375-8820. We will respond as required by applicable law.
9. Children's Privacy
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Users must be at least 18 to consent to receive text messages from us. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
10. Contact Us
Hemenway Agency
13806 W Sola Dr
Sun City West, AZ 85375
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of this website after changes are posted means you acknowledge the updated policy.